The idea behind TRAINER IN A BOX is to provide a turn-key workshop for front line bank personnel. Each workshop contains our most popular programs to enhance critical skills thinking for competitive analysis in the ever-changing banking environment. Trainer In A Box is perfect for branch meetings, department meetings, or formal workshops. Each Trainer In A Box series is designed from the banking perspective, integrating more than 130 years of banking, innovation, and training experience.

This Comprehensive Series Includes:

• Relationship Building Sales Model
• Generating Successful Referrals to Product Champions
• Networking for Success
• Turning Events into Sales
• Creating Bond and Rapport
• Effective Profiling
• Overcoming Customer Objections

RELATIONSHIP BUILDING SALES MODEL: SALESMAN VS. ADVISOR

Are you in the process of building a sales culture? Or maybe you're hoping to make your sales culture more customer focused? This training module teaches your staff how to move your customers through a step-by-step sales model focused on building relationships and providing solutions rather than selling a product.

EFFECTIVE PROFILING; A SALES TOOL

This module encourages targeted questioning to provide employees with information to generate meaningful conversations with customers for relationship building through a better understanding of their situation and goals.The right questions encourage customers to tell employees what they need to know so they can provide the best product and solution fit. This training also provides proper listening skills to ensure employees are recommending the best products and services to meet your customers' needs.

OVERCOMING CUSTOMER OBJECTIONS

A specific methodology for equipping employees to not only respond properly but to successfully overcome customer objections is found in this training module. Employees will learn to identify the underlying reason for the objection, methods to appropriately and sufficiently negate the objection, and how to steer the conversation back to a successful sale or referral.

NETWORKING FOR SUCCESS

Introvert or extrovert? It doesn't matter. Whether you have a natural gift for gab or are terrified by small-talk, our easy to use networking strategies will create a dynamic sales force when interacting with the community outside of the office.

CREATING BOND AND RAPPORT: GABB, A SALES TOOL

Customer loyalty should not be placed on your products and services, but on your employees with whom your customers interact. To ensure that your employees make the most out of every customer interaction this sales tool helps employees create a greater bond and rapport with your customer, while establishing your employee as the leader of the interaction.

GENERATING SUCCESSFUL REFERRALS TO PRODUCT CHAMPIONS

This curriculum provides a sense of urgency and purpose for employees to understand all product solutions offered by your company, not just the products they are personally responsible for selling. It teaches them how to formulate statements and identify potential needs and identifies best practices to get customers in front of your product champions.

TURNING SERVICE EVENTS INTO SALES

Learn how to utilize the interaction with your customers during basic customer service sessions into need-defining opportunities that could result in additional product or service sales.