The idea behind TRAINER IN A BOX is to provide a turn-key workshop for front line bank and customer facing personnel. Each workshop contains our most popular programs to enhance critical skills thinking for competitive analysis in the ever-changing banking environment. Trainer In A Box is perfect for branch meetings, department meetings, or formal workshops. Each Trainer In A Box series is designed from the banking perspective, integrating more than 130 years of banking, innovation, and training experience.
This Comprehensive Series Includes:
A SUPERIOR CUSTOMER EXPERIENCE
Comprehensive employee awareness of all internal and external forces that affect the customer experience and how to manage that experience, despite the uncontrollable forces.
CUSTOMER SERVICE ETIQUETTE
Customer Service 101 can be used with employees new to customer interactive roles or as a great reminder of the basics for tenured employees. Everyone will benefit from this course that includes face-to-face, phone, and written etiquette, including handling irate customers and call control methods.
ADAPTING COMMUNICATION TO THE STYLE OF THE CUSTOMER
"The customer is always right" including their preferred style of communication - teach your employees to recognize and adapt their communication to their customers using the DISC method, combined with generational expectations as a foundation.